CHICAGO - October 29, 2026 – NetSfere, a global leader in secure and compliant enterprise communication, today launched NetSfere Omnichannel AI, an intelligence layer built into its CPaaS platform. Operating upstream, the AI layer proactively assesses every customer message, and the traffic pattern behind it, before delivery. It stops fraud before it is billed and prevents risky or non-compliant content from being sent, protecting enterprises from the financial impact of messaging fraud and from the regulatory, carrier and reputational consequences of non-compliant communications.
Messaging remains the channel enterprises trust most to reach their customers. It is universal, reliable and scales instantly, which is why banks, airlines, retailers and healthcare providers depend on it for one-time passwords, alerts, notifications, promotions and customer service. Businesses sent an estimated 2 trillion messages over SMS, RCS and OTT channels in 2025, a figure expected to rise to nearly 3 trillion by 2030 as enterprises expand into conversational commerce and customer support, according to Juniper Research.
That reach and reliability have also made messaging one of the most exposed channels an enterprise runs. Bots pump artificially inflated traffic through sign-up and one-time-password forms, and the business pays for every fake message. Scammers imitate trusted brands, and carriers now suspend sender IDs and short codes in real time over non-compliant content, cutting off the alerts and transactions customers depend on. The Communications Fraud Control Association puts global telecom fraud losses at US$41.8 billion in 2025, and Juniper Research expects fraud over RCS business messaging alone to cost mobile subscribers US$4.3 billion over the next five years.
NetSfere Omnichannel AI launches with two capabilities. AI Fraud & Spam Detection learns normal traffic for each customer and destination, then stops SMS pumping, bot-driven bursts and number-enumeration attacks in real time, inside the routing layer. AI Content Moderation screens every message before it is sent for scam language, malicious links, prohibited content and exposed personal data, against carrier policies and country rules around the world. Both work across SMS, RCS and over-the-top (OTT) messaging apps such as WhatsApp.
What sets NetSfere Omnichannel AI apart is where its AI works: upstream, before harm is done. Too often, messaging fraud is discovered after the fact, once the traffic has been billed or a sender has been blocked. NetSfere’s AI acts first. It learns what normal traffic looks like for every customer and destination, recognizes an attack as it begins to form, and reads the intent of every message, from scam language and false urgency to suspicious links, before it is sent. Every AI decision is explainable, citing the reason behind it, so enterprises stay in control and can show an auditor or regulator exactly why a message was stopped. Actions are proportionate and reversible, and the service is designed to fail open, so legitimate messages always get through.
"Messaging has become the front door to the enterprise, and fraudsters have noticed," said Anurag Lal, President and CEO of NetSfere. "Every message a business sends carries its brand, its customers' data and their trust. With NetSfere Omnichannel AI, we are putting intelligence upstream, where it stops fraud and risky content before they ever reach a customer, while keeping the enterprise firmly in control. That is how AI should work in customer engagement: protecting trust, not just automating it."
Both capabilities are available now to NetSfere Omnichannel customers worldwide, and to messaging service providers that want to offer protected messaging to their own customers without building or operating detection themselves.
To learn more or to request a demonstration, visit netsfere.com/Omnichannel.
About NetSfere
NetSfere is a leading secure enterprise communications platform that enables organizations to communicate with confidence in an era defined by artificial intelligence, evolving cyber threats, and rising regulatory complexity. Built for highly regulated industries, NetSfere combines end-to-end encrypted messaging, voice, video, and collaboration with AI-enabled capabilities, enterprise governance, and quantum-resilient cryptography to help organizations build trusted communication across a global workforce. NetSfere Omnichannel, its CPaaS platform built on carrier-grade technology, enables enterprises to engage customers across SMS, MMS, RCS, WhatsApp, email, push notifications, and voice, reaching more than 800 carriers in over 180 countries.
With comprehensive administrative controls, policy enforcement, auditability, and flexible deployment options, including cloud, sovereign cloud, and on-premises, NetSfere gives enterprises complete control over their communications, data, and digital trust. The platform supports leading global regulatory and security standards, including FedRAMP Ready, GDPR, HIPAA, SOC 2, ISO 27001, ISO 27701, and FIPS 140-2.
A product of Infinite Convergence Solutions, Inc., NetSfere is backed by strategic partnerships with Deutsche Telekom and NTT, serving enterprises worldwide with carrier-grade communications technology trusted to process more than one trillion messages annually. For more information, visit www.netsfere.com
Media Contact
NetSfere
Somya Shrivastava
Email: somya.shrivastava@infinite.com