Communicate with Patients across Channels

Offer patient engagement via integrated channels, while keeping the dialogue relevant and in-context. Patients can engage healthcare providers via SMS, MMS, RCS, Text-to-Speech, Push Notification, Email, Over-the-Top Messaging App, and more.

Personalized Appointment Reminders and Notifications

Fast, reliable mobile messaging delivers instant reach to patients with an open rate of 98%. Automate appointment reminders and notifications such as test results and prescription availability. Reduce costs associated with missed appointments and resources of healthcare providers.

Interactive Two-Way Messaging

Enhance patient experience utilizing asynchronous messaging or chatbots. Allow patients to immediately access healthcare providers with two-way messaging for appointment scheduling, confirmation, and billing questions. Reduce staff time with automated chatbots that are always available to assist patients at any time at their convenience.

Campaign Manager for Patient Outreach and Awareness

Promote healthcare awareness and outreach to a wider audience with targeted, personalized messages. Enable healthcare providers to quickly create high-impact campaigns with Omnichannel Campaign Manager.

HIPAA Compliance

Omnichannel protects healthcare providers and patients by complying with HIPAA and other global healthcare policies and regulations.

Protect Patient Confidential Data with Two-Factor Authentication

Secures patients’ confidential data with Omnichannel’s Two-Factor Authentication including OTP generation, phone number validation, SMS and voice delivery, and OTP authentication.

Security and Compliances

Facilitate full compliance with local and global healthcare regulations for policies and procedures, and for all administrative, physical, and technical safeguards.