(last updated July 2017)
In order to provide Infinite Convergence’s products and services to you, we may collect information that personally identifies you. The decision to provide this information is voluntary. However, if you choose not to provide the requested information, you may not be able to use certain features of the products or services.
PERSONAL INFORMATION: We may collect your name, address, mobile telephone number, email addresses and other information that you provide to us or that you include in any Infinite Convergence profile or account ("Personal Information") to be used as a login or in order to use the products and services. In addition, we may collect the manufacturer and model number of mobile devices used by you and all messages sent and received by you.
Messages that you send or receive are protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. Messages are never exposed in unencrypted form while temporarily resident within Infinite Convergence’s communication infrastructure servers or during transmission across public or private networks. Messages that we store are only available to our customers and their authenticated users.
Because of our commitment to present the best possible products and services to our users, we track Personal Information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is collected by our service is considered confidential. We will not view business information except as necessary to appropriately support the service or as required by law. Business information includes, email addresses, names, and any other business information used while using the service.
AFFILIATES: We may sometimes share or jointly collect Personal Information with our parent entity and the wholly owned subsidiaries and affiliated divisions of our parent company entity. Sharing this Personal Information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.
SURVEYS: In addition to required member Personal Information, we may conduct surveys and ask users to volunteer Personal Information to be used on an aggregate basis for internal market research, and joint research projects with outside companies involved in product development. We use such Personal Information to better focus our product and personalize the scope of services offered to each individual user.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered Personal Information is used only to ensure the highest quality experience possible when using Infinite Convergence products and services.
SECURITY INFORMATION: Infinite Convergence also collects certain standard Personal Information about your mobile device for security and identification purposes. This Personal Information may include: IP addresses, domain names, access times, cookies and other unique identifying information of mobile devices that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All Personal Information is encrypted during transmission and is stored securely within our servers.
Our mobile applications also use analytical tools to help gather non-personally identifiable data about download and application usage. We may use Personal Information such as IP addresses to determine the general geographic locations areas of our users, but this Personal Information is not correlated to Personal Information about individual users. The web beacons used in conjunction with these tools may gather data such as what browser a person uses, what operating systems are used, domain names, MIME types, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or using one of our mobile applications.
This Personal Information is used solely to assist Infinite Convergence in maintaining more effective and useful products and services for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
If you are using a service which requires a credit card to be provided, we use third party billing services and do not retain your card information. We use our best efforts to make sure your credit card information is kept secure by using the latest encryption technology.
Infinite Convergence cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose Personal Information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to:
If you wish to change, review, correct or update your Personal Information, please send us a message according to the information at infinite-convergence.com/support. Upon your request, we will change, correct or update your Personal Information.
We use industry-standard efforts to safeguard the confidentiality of Personal Information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect. Accordingly, we cannot and do not guarantee the security of any information you transmit on or through the services and any information you transmit is sent at your own risk.
We are not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your Personal Information. If you believe your password has been compromised, we recommend that you immediately change your password.
If you are located in the United States, your Personal Information will be processed and stored in the United States. By using the service, you agree that the collection, use, transfer, and disclosure of your Personal Information and data will be governed by the applicable laws in the United States.
If you are located outside of the United States, please be aware that your Personal Information, message data and usage data may be processed, stored, transferred to and maintained on servers or databases located outside your country.
For additional inquiries about the privacy of your Personal Information, you can contact us by writing to us via regular mail at:
Attn: Customer Support
Infinite Convergence Solutions, Inc.
3231 N Wilke Rd
Arlington Heights IL 60004 USA
To reach our Global Customer Support department, you may contact us according to the information at infinite-convergence.com/support.
Copyright © 2017 Infinite Convergence Solutions Inc. All Rights Reserved.