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Messaging Insights
How Industries Can Benefit from Text Messaging API Sets
Growth-minded organizations that rely on enterprise messaging solutions should consider integrating text messaging API sets with their chat technology. An API set can be developed, tailored and customized to meet the industry-specific needs of enterprises.
Text messaging API sets make it easier than ever for organizations with enterprise messaging solutions to reach multiple users at once.
Industry Uses for Text Messaging API Sets
Most organizations, from financial to healthcare, leverage an enterprise text messaging solution to connect employees, clients and customers without having to resort to email. An easy- to -integrate API set streamlines mass messaging for a variety of functions across several verticals.
Text messaging API sets can be leveraged for use in:
- Healthcare – Need to inform hospital personnel of a quick department meeting? Are there new data exchange protocols impacting healthcare insurance staff? Rather than sending out an email that employees may or may not see, an API can pull data for the necessary parties that need to receive correspondence.
- Hospitality – Hotels and resorts can have hundreds of guest check-ins each day. Attempting to contact individual customers to remind them of check-in times is inefficient and time-consuming. Instead, businesses in the hospitality industry can leverage an API set to send a reminder text message to customers, providing verification of scheduled check-in times and other relevant information.
- Finance – Financial and banking organizations handle sensitive customer information and can never take too many security measures. Banks can use an API as a means of two-factor identification for customers logging into their online bank accounts. If login information is sent from a computer the system does not recognize, the customer receives a text message prompting her to enter a code for verification.
- Retail – Retail companies typically use emails to notify customers of flash sales and discounts. But the problem is that emails from retailers have less than optimal open and click rates. Instead, retail companies can use a text messaging API to send messages to their subscriber lists. Unlike email, 91 percent of text messages are read within 15 minutes, increasing the likelihood that customers will be clued in to promotions and sales in a timely manner.
Ready for a reliable API set that easily integrates with your enterprise chat solution? Infinite Convergence can help.
We offer a secure, standard-based API set for chat and converged messaging. Easily tailored to meet the specific market needs of your organization, Infinite Convergence’s EMS API is the ideal solution for large enterprises.
To learn more about text messaging API sets from Infinite Convergence, Contact us today.