We have insights on market trends principally because we are very good listeners. Indeed, NetSfere -- the most robust, secure and scalable enterprise messaging solution on the market today -- was developed based on what we heard our customers say they needed, time and time again.
When there's a market need, or a customer need, we answer it quickly and we answer it well. Proof of that is our more than 130 million global subscribers and our market leader status in a wide range of sophisticated, scalable messaging solutions for carriers and enterprises.
As you read through the posts below, you may think of an organizational interest or need that relates to messaging and mobility. If so, please get in touch with us. If we don't already have the solution in hand, there's a good chance we can build it for you.
– Anurag Lal
Uber execs are under fire for using an encrypted chat app that allows users to automatically "disappear" messages. Although the company was smart to use encrypted messaging, it also made some mistakes – and Uber’s example provides important lessons for other enterprises interested in a more secure way to share information and data.Read More
Mobile messaging is must-have technology for communication and productivity in the workplace. But the use of consumer messaging apps in the enterprise is at an all-time high, creating major risks and challenges for organizations across a range of industries.Read More
The Mobile World Congress is rapidly approaching and this year, one of the big stories is secure messaging — specifically, how the latest mobile trends will impact the sharing of data and information across the enterprise.Read More
You may have read that Deutsche Bank recently banned WhatsApp and other similar products on all employee-owned phones.Read More
Across the healthcare sector, clinicians and administrators have abandoned pagers and other outdated technologies in favor of secure messaging platforms that allow employees to instantly share information and files with coworkers.Read More
Last week, WhatsApp made the kind of news that causes a CEO to cringe. A security researcher at the University of California discovered a backdoor in WhatsApp that Facebook (WhatsApp's parent company) and others can use to read encrypted messages.Read More
Growing brands recognize that the customer is king. Across all industries, memorable and exceptional customer experiences are replacing price, purchase history and other variables as drivers of customer acquisition and loyalty.
Creating and maintaining a first-rate customer experience isn’t easy. But many brands are discovering that improved communication – and something I call “inside-outside enterprise messaging” – can provide the key to a better customer experience.Read More
If a tech company starts out serving a consumer market, can they subsequently transition to the enterprise market?
Based on what I’ve seen, it’s an uphill battle. Right now, as I write this, I have numerous competitors trying to make the transition.Read More
Consumer trust and engagement is an imperative for a healthy mobile ecosystem. Anurag Lal, CEO of MEF Member Infinite Convergence, explains how self-regulation and technology innovation can protect the mobile industry’s value proposition.
In the newly released Jason Bourne movie, a hot technology company called Deep Dream, a fictionalized Facebook, announces amazing mobile social media technology with much fanfare.Read More
Chatbots are a hot technology topic these days, and for good reason.
If you’re new to the concept of chatbots, just think of them as, literally, a combination of “chat” and “bots.”Read More
I am giving a keynote speech on this topic at the upcoming MEF Global Consumer Trust Summit in San Francisco, and, as such, thought I would share some of my thinking regarding consumer trust and online privacy.Read More
At the recent Google I/O 2016 conference, Google announced the release of Allo, a new messaging app that is designed to make the company more competitive in the crowded mobile messaging space.
As expected, Allo offers some interesting features. But it also has some serious shortcomings that will limit its usability for business users.Read More
With the Internet of Things (IoT), the Internet and networks are expanding into new territory, staking a claim in kitchens, industrial shop floors, cars, energy grids and hospitals.
When all our Things are all online, the question arises: How will they send and receive messages?Read More
Will mobile carriers soon experience an uptick in customer cancellations for phone calling services?
Some have predicted that phone providers may experience a trend that is very similar to the cord cutting phenomenon that has impacted cable companies.Read More
Doctors and nurses can now send electronic messages to each other with the blessing of The Joint Commission, a highly respected organization that accredits and certifies nearly 21,000 health care organizations and programs in the United States.Read More
It’s been fascinating to see how technology has transformed enterprise communications.
But current and emerging mobile technologies are also creating new security challenges — challenges that could create an unfortunate communications crisis for many enterprises.Read More
I speak at many mobile tech and wireless industry conferences, and I’m often asked about important mobile technology trends to watch out for.
My current favorite relates to what we do at NetSfere and it’s BYOMP, an abbreviation I’ve coined that hasn’t gone mainstream yet. It’s closely related to the BYOD (Bring Your Own Device) trend that has been in the news extensively for the last four or five years.Read More
Here’s my simple take on the future of secure enterprise messaging.
In short, secure messaging will ultimately be a phrase that goes the way of the dinosaurs because all messaging will be secure. But that future is a distant one.Read More
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